AirHelp

AirHelp Delivers Compensation to Passengers

AirHelp Educates Those Who Need To Be Compensated

Holy Toledo! I’m on a roll. Three post on a ‘holiday’ weekend. No worries, you can thank me later. In the meantime, I wanted to share with you what could be a valuable website if there ever was one, AirHelp. I know, it sounds like a future electro house DJ from the West side of Chicago, but no, its a service to help you get the compensation you deserve when the airline delays your flight or worse, leave you on the tarmac for 4 hours and the pilot’s pizza allowance was used at a frequent flier after party.

What Do They Do?

Easy, they are the A-Team of flight delays and passenger rights…basically. If ever there’s a passenger who’s not sure if you deserve compensation due to a delay, wherever you are, whoever you are…you can always count on…the A-Team. Um, the ‘A’ standing for AirHelp. Okay, so not the best description. Here’s what they have to say about themselves:

It’s not easy to understand the rights you have as an air passenger. Unfortunately, you’re not the only one lost in the red tape: even airlines, travel agencies, and insurance companies share in this confusion. We’re going to fix that. Visit this page often to learn more about your rights as an air passenger. Below is a detailed explanation of the laws you need to know, which we’ll update as the laws change. No more settling for that food voucher – we’ll help you receive the compensation you deserve.AirHelp

That sounds just wonderful. In fact, I’m looking forward to my next delay so I can stick it to the man with the help of AirHelp. Okay, seriously, all jokes aside, I do believe that we live in a world where lawyer-speak and complexity run abundant in almost everything we do. This always leads to a bit of confusion on what happens next after you are stranded at an airport with a $7 voucher…what does that get you…half a sandwich and four ounces of over-priced water?!

Speaking of Rights

To help you figure out what you need, AirHelp has designed the AirHelp Compensation Chart®. It’s a quick and easy way to find out when you are due compensation. There are two charts below, one for here in the United States and one for the European Union.

United States:

Delayed Compensation
0 to 1 hour arrival delay No compensation
1 hour to 2 (domestic) or 4 (international) hours arrival delay 200% of one way fare (but no more than $650).
Over 2 (domestic) or 4 (international) hours arrival delay 400% of one way fare (but no more than $1,300).

European Union

DELAY (at final destination after potential re-booking and/or re-routing) Distance
less than 2 hour more than 2 hour more than 3 hour more than 4 hour never arrived
Delayed € 0 € 0 € 250 € 250 € 250 < 1500 km
€ 0 € 0 € 400 € 400 € 400 1500 km < 3500 km
€ 0 € 0 € 600 € 600 € 600 3500 km <
Cancelled € 0 € 250 € 250 € 250 € 250 < 1500 km
€ 0 € 200 € 200 € 400 € 400 1500 km < 3500 km
€ 0 € 300 € 300 € 600 € 600 3500 km <
Overbooked € 0 € 0 € 250 € 250 € 250 < 1500 km
€ 0 € 0 € 400 € 400 € 400 1500 km < 3500 km
€ 0 € 0 € 600 € 600 € 600 3500 km <

So How Much?

Great question. They have a very detailed list listed below or you can view this link for the most up-to-date information.

The following pertain to the service fee:

  • In case of all flights of 1,500 km or less, where the Client is entitled to a compensation of 250 EUR, the Client will pay a Service Fee of 63 EUR, including applicable VAT.
  • In case of all intra-Community flights of more than 1,500 km and for all flights between 1,500 km and 3,500 km, where the Client is entitled to a compensation of 400 EUR, the Client will pay a Service Fee of 100 EUR, including applicable VAT.
  • In case of all flights not described above, where the Client is entitled to a compensation of 600 EUR, the Client will pay a Service Fee of 150 EUR, including applicable VAT.
  • In case of a flight as described above, where the Client is not entitled to EUR 250, EUR 400 or EUR 600, the Client shall pay a Service Fee of 25% of received Flight Compensation, including applicable VAT.

The following pertain to the legal action fee (only applies in the event that Legal Action is undertaken):

  • In case of all flights of 1,500 km or less, where the Client is entitled to a compensation of 250 EUR, the Client will pay a Legal Action Fee of 63 EUR, including applicable VAT.
  • In case of all intra-Community flights of more than 1,500 km and for all flights between 1,500 km and 3,500 km, where the Client is entitled to a compensation of 400 EUR, the Client will pay a Legal Action Fee of 100 EUR, including applicable VAT.
  • In case of all flights not described above, where the Client is entitled to a compensation of 600 EUR, the Client will pay a Legal Action Fee of 150 EUR, including applicable VAT.
  • In case of a flight as described above, where the Client is not entitled to 250, 400 or 600 EUR, the Client shall pay a Legal Action Fee of 25% of received Flight Compensation, including applicable VAT.

Are you still confused? No worries, they do have a staff that is trained specifically for these situations and will be able to guide you through the process.

How Do I Get Started?

You can go to AirHelp website and you will be provided with two choices: current or past flights. Select whichever fits your situation and move on from there. They also have an app that can assist you on the road…um, sky…something. Whatever your method is, you are bound to get the help you need.

AirHelp
Try their app for quick access to their service.

Summary

Get some of your hard earned cash back from a delayed flight with AirHelp. Does it work? I have yet to try it out. So I toss this one to the readers. Who has used this service? Are there similar services out there? What has been your experience with delayed flights?